Summary
The article emphasizes that 'slow is the new down,' meaning poor digital performance is as detrimental as complete downtime, a key finding from Catchpoint's SRE Report 2025. It highlights the critical need for organizations to deliver fast, personalized, and seamless digital experiences, tracking performance against experience-based objectives rather than just internal IT metrics. The author provides five actionable steps: aligning IT and business perceptions of reliability, tracking performance against experience-level objectives, leveraging AI and analytics for faster insights, applying a performance mindset to every component of the tech stack, and fostering a culture of continuous performance improvement and optimization.
Why It Matters
A technical IT operations leader should read this article because it directly addresses the evolving landscape of digital performance, where user experience is paramount. The insights from Catchpoint's SRE Report and the practical 'Five Actions' offer a strategic framework for shifting from traditional uptime metrics to experience-level objectives. This guidance is crucial for leaders looking to proactively identify and resolve performance issues, bridge the gap between IT and business goals, and ultimately ensure their digital services meet rising customer expectations, thereby safeguarding revenue and maintaining competitive advantage in a fast-paced digital world.
