In the race to win trust and retain customers, milliseconds matter more than ever. In today’s SaaS-first world, a slow or unreliable experience doesn’t just frustrate users—it disrupts productivity and can drive entire teams to switch platforms. Whether someone is collaborating on a project, analyzing data, or communicating with their team, they expect speed, reliability, and stability—everywhere, every time.
The stakes are high:
- Over three months, SaaS products lose 70% of users—only 30% remain active by month 3, underscoring the cost of poor performance.
- Enterprises now deploy an average of 106 SaaS apps each, intensifying competition for user attention and performance budgets.
- A 100 ms delay can cut sign-up conversions by ~7%, eroding growth at scale.
That’s why Catchpoint has benchmarked the performance of leading SaaS platform websites to understand how they’re delivering on this digital promise. This isn’t about naming and shaming. It’s about spotlighting the real experiences users face, surfacing opportunities to improve, and starting a deeper conversation about what best-in class SaaS looks like in 2025.
Whether you’re a global SaaS giant or a fast-growing disruptor, one thing is clear: in the modern SaaS economy, a fast, resilient, and globally consistent digital experience isn’t just a differentiator—it’s the foundation of customer trust, adoption, and growth.
