Executive summary
For over three decades, enterprises have invested in APM, infrastructure monitoring, and more recently, observability and AIOps, yet major outages still dominate headlines. Even organizations with sophisticated telemetry pipelines often find themselves blindsided by digital performance issues that directly impact customers or employees.
Why? Because while most organizations have improved visibility, few have matured their observability practices into a true business capability.
Organizations must evolve by:
- Moving from reactive monitoring to proactive management and resilience
- Shifting from technology-focused to value-focused practices
- Transforming from IT systems innocence to business value accountability
This white paper provides a roadmap for this transformation, highlighting a maturity model designed to help enterprises evolve from tactical, siloed monitoring to value-based observability, where performance data drives business resilience, customer experience, and strategic decisions. Leaders who embrace this approach can anticipate risks, optimize user experiences, and measure IT success by its impact on revenue and customer satisfaction.
